New Reviewer

My order not received

I placed and paid for a 208 dollar order 2weeks ago and have not received it nor can i reach anyone to find out any information

User's recommendation: Dont order from vencano.

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ID
#2248850 Review #2248850 is a subjective opinion of poster.
Pros
  • Wide variety
Cons
  • Did not deliver merchandise
Loss
$208
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Terrible customer service. Did not deliver merchandise.

Terrible customer service experience. Items were shipped weeks later than promised. Vencano's shipping provider delivered package without signature, without authorization to do so, and it was stolen. Vencano has refused to take responsibility for delivery of the items I purchased, has required me to jump through administrative hoops, negotiate with the shipping company on my own, and provide endless documentation, with no resolution. After dozens of phone calls and emails, Vencano still has not re-shipped the items or provided a refund, and I'm out over $100. I DO NOT RECOMMEND SHOPPING WITH THIS COMPANY!

User's recommendation: I DO NOT RECOMMEND SHOPPING WITH THIS COMPANY!

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ID
#2139583 Review #2139583 is a subjective opinion of poster.
Service
Vencano Shipping Service
Cons
  • Refused to take responsibility for non-delivery of merchandise
  • Did not deliver merchandise
  • Terrible customer service
Loss
$106
Preferred solution
Deliver product or service ordered