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Verified Reviewer
New Reviewer

Shipping

I placed an order on January 23, 2022 and when I check on the shipping status is says order Not Changed. And it says expected delivery is tomorrow 2/2/2022. So Im checking to see why it says not changed. Im needing the clothes for vacation but Im assuming theres an issue with delivery. Can you let me know whats going on and a estimated date of delivery please
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ID
#3305401 Review #3305401 is a subjective opinion of poster.
Preferred solution
Help with shipping issue

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New Reviewer

Wondering about order

You took your money on the jan 13,2022..but my order still says processing...I would like to know if im going to get the dress or not...Trying to get married and would like that dress

User's recommendation: Be weary!!

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ID
#3294654 Review #3294654 is a subjective opinion of poster.
Location
Northville, Michigan
Preferred solution
Deliver product or service ordered

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New Reviewer

I am trying to return a damaged item

Vencano - I am trying to return a damaged item
I received a jumper and there is *** in it, I would like an address to return it please I would like to send my jumper back please can you give me the address thank you

User's recommendation: Please check out how to send things back to this company.

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ID
#3289983 Review #3289983 is a subjective opinion of poster.
Location
Wandsworth, England
Preferred solution
Full refund

Checking on an order placed

Order # VE015022**** Order Date 01/13/2022 Tracking # 968******** When should I expect to receive this order> Please advise... Thank you, Donna Oliver
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ID
#3288245 Review #3288245 is a subjective opinion of poster.
Location
Billerica, Massachusetts
New Reviewer

Need to return a dress.

I need someone to respond to my request to return a dress. I wouldnt mind replacing it. Please reach out to me. You have my phone number. Thank you, J ODell
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ID
#3287658 Review #3287658 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Quality
Loss
$20
Preferred solution
Let the company propose a solution

Livraison

Délais expiré, fausse publicité sur les délais. Mauvaise communication très difficile à rejoindre. Reçu ma commande un mois plus tard.

User's recommendation: Ok for the price.

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ID
#3286663 Review #3286663 is a subjective opinion of poster.
Location
Sorel, Quebec
New Reviewer

No email or number for customer service

I searched entire website for an email address or phone number to contact for question and nothing at all to be found to contact one single soul at Vencano.

User's recommendation: Not worth it to save a little money on rather cheaply made clothes.

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ID
#3281425 Review #3281425 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Cheap prices
Cons
  • No email address customer service
  • No phone number customer service
  • Shipping issues
Loss
$35
Preferred solution
I would like an email from a real person and would like to see them have that email available to all customers.
New Reviewer

I need my refund

Vencano - I need my refund
Vencano - I need my refund
Update by user Jan 14, 2022

They haven’t contact me about my refund. I need to know what is going on

Original review posted by user Jan 14, 2022
I did not get my refund because I cancel my order for in 2021, and I still have not gotten it yet. I really upset about this

User's recommendation: Don’t shop here.

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ID
#3258198 Review #3258198 is a subjective opinion of poster.
Loss
$71
Preferred solution
Full refund

Delivery fee etc

I want the standard fee not expedited at 30 dollars that is ridiculous. If tou want my business then that is what i want before i purchase my order. Thanks
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ID
#3244528 Review #3244528 is a subjective opinion of poster.
Location
Leavenworth, Kansas

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Verified Reviewer
New Reviewer

Cancel Order

I PLACED AN ORDER ON 12/17/2021, Can you please let me know what's going on with my order, I cancel my order, I happen't receive a refund or my order? I need a refund in my account as soon as possible, no one has contacted me. Order number: VE276072****
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ID
#3228625 Review #3228625 is a subjective opinion of poster.
Cons
  • Bad customer service and products
Loss
$84
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Package not received

The courier yodel say that there is an issue with the parcel and cannot be scanned to be sent to me. Now it is missing i have to wait to hear the outcome of an investigation

User's recommendation: Avoid yodel.

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ID
#3221346 Review #3221346 is a subjective opinion of poster.
Location
Birmingham, England

Return

There is no way to contact you people. I need to return a sweater I purchased for Christmas that came after the holidays so I couldnt use it!!! Send directions for return now. Maria Washin

User's recommendation: Don’t buy from this company!!!

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ID
#3217470 Review #3217470 is a subjective opinion of poster.
Location
New London, Connecticut

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Verified Reviewer
New Reviewer

Return Merchandise

I placed a order with your company on December 14, 2021 for the amount of $60.56 and paid through PayPal. Company name was PIU Fashion Limited. Just received the two tops I ordered today and want to return them but I cant find the order number. Im sure you can find the order from my email. Please advise. Ruth Young

User's recommendation: They have not replied.

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ID
#3214630 Review #3214630 is a subjective opinion of poster.
Location
Port Deposit, Maryland

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Verified Reviewer
New Reviewer

Request to reorder product

I ordered a sweater for my wife a few months ago and my wife loves the sweater. I want to order my wife the same sweater but in a different color black. The item number is #328542 and I want this item in a size Large color black. If you can check on this item and let me know how I can order this sweater for my wife thank you.
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ID
#3211220 Review #3211220 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
I would to order a product to repurchase

Not happy need my money back pls

I stil have not received my package.... Can I have my hard earned dollars back. I don't understand why I can't speak to anyone I. Y
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ID
#3208164 Review #3208164 is a subjective opinion of poster.
Location
Atlanta, Georgia