Anthony C Zqg

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Verified Reviewer
| map-marker Levis, Quebec

Unsubscription

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I want to unsubscribe from all of your emails, but there aren't any unsubscribe link from whichever emails I receive from you...
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Pros:
  • Fast shipping
Cons:
  • Poor customer service

Preferred solution: I want to be removed from all your subscription lists.

Anonymous
map-marker Bushey, England

Non delivery

Almost five weeks ago now I ordered and paid for 5 items from this company but to date have still not received my order. Last week after my complaint I received an email saying they we're sending out 3 items which I still have not received. The other two items have even been processed yet and I am far from happy. They should not take orders they are unable to fulfil. Be Be
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User's recommendation: Be aware you will wait a very long time for your products.

Brittany W Zwk

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Verified Reviewer
| map-marker Austin, Texas

Trying to see why it's takin so long for my order to be processed

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Its still in the same position when I sent payment like its not moving anywhere I just want to know when will my item going to be shipped to me
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Cons:
  • Shipping service is terrible

Preferred solution: An answer to my qy

Jan S Eht

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Verified Reviewer

Customer service does not respond to emails for returns! I have written several times will not recommend buying from this company!

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Customer service for Vecano does not respond for return permission as sizing for dresses was not adequate!
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Loss:
$95

Preferred solution: Full refund

User's recommendation: Do not buy from Vecano

1 comment
Paola K Qmt

Never buy from vecano again They don’t have customer service I lost $240.00 never got answered for my refund I don’t know where to send the clothes that I Don’t want

Paula P Etc

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Verified Reviewer
| map-marker Phoenix, Arizona

Apologizing

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I was led to believe that the company was not a legitimate company due to all of the reviews. I received my package in a timely manner and it was a quality product. There is still the matter that you have absolutely no way of contacting customer service.
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Jaynie O

Need to return a dress.

I need someone to respond to my request to return a dress. I wouldnt mind replacing it. Please reach out to me. You have my phone number. Thank you, J ODell
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Loss:
$20
Pros:
  • Price
Cons:
  • Quality

Preferred solution: Let the company propose a solution

Warren W Jnp

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Request to reorder product

I ordered a sweater for my wife a few months ago and my wife loves the sweater. I want to order my wife the same sweater but in a different color black. The item number is #328542 and I want this item in a size Large color black. If you can check on this item and let me know how I can order this sweater for my wife thank you.
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Preferred solution: I would to order a product to repurchase

Paula P Etc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

I was worried that I wouldn’t get my dress

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I got my dress. Everything is fine. The company is legit. Thank you I got my order in a timely fashion. Dont believe everything you read.
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Anonymous
map-marker Leavenworth, Kansas

Delivery fee etc

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I want the standard fee not expedited at 30 dollars that is ridiculous. If tou want my business then that is what i want before i purchase my order. Thanks
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Amy W Cje

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Supporter
| map-marker Bristol, England

Awaiting returns label for order VE564012**** (Ticket 160642****8271)

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I have written to Vencano several times requesting a returns label for a full refund but they have not been forthcoming. This is seriously poor customer service. DO NOT SHOP WITH THIS COMPANY!!!
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Loss:
$44

Preferred solution: Full refund

User's recommendation: DO NOT SHOP WITH THIS COMPANY!!!!

Ruth Y Dbp

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Verified Reviewer
| map-marker Port Deposit, Maryland

Return Merchandise

I placed a order with your company on December 14, 2021 for the amount of $60.56 and paid through PayPal. Company name was PIU Fashion Limited. Just received the two tops I ordered today and want to return them but I cant find the order number. Im sure you can find the order from my email. Please advise. Ruth Young
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User's recommendation: They have not replied.

Matalyn Huv
map-marker Cumming, Georgia

Missing Orders

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I placed an order almost two months ago and they took their money promptly, but I have received nothing. When I try to track the order it says the tracking number is invalid and they have NO CUSTOMER SERVICE CONTACT INFORMATION WHATSOEVER on this site. Seriously pissed and filing fraud charges. I only wish I could give less than one star and I really hope people research them better than I did before trying to purchase anything.
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User's recommendation: DON'T DO IT! THEY ARE A FRAUD!

Julie C Lij

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Verified Reviewer
| map-marker Birmingham, England

Package not received

The courier yodel say that there is an issue with the parcel and cannot be scanned to be sent to me. Now it is missing i have to wait to hear the outcome of an investigation
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User's recommendation: Avoid yodel

Anonymous
map-marker New London, Connecticut

Return

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There is no way to contact you people. I need to return a sweater I purchased for Christmas that came after the holidays so I couldnt use it!!! Send directions for return now. Maria Washin
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User's recommendation: Don’t buy from this company!!!

Yuleisy C

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Verified Reviewer

Informasion on my packet

You pay my package express so that it arrives in two or three days maximum but it does not even say that it is running but processing and I want to know if it will arrive before Wednesday or what
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Loss:
$185

Preferred solution: Let the company propose a solution

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