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I purchased a dress from the Vencano website & when it arrived, I immediately knew it wasn't the one for me. I had read the entire return policy because there was only 1 photo of the dress on the site & that made me a little nervous.
I should probably add that the pic looks WAY better than the actual dress that arrived. I immediately started the return process, & their automated system said my item was ineligible for return. THERE IS ABSOLUTELY NO WAY TO CONTACT CUSTOMER SERVICE. No email, phone number, or even a snail mail address.
Google it! There's no way.
You'll only find results stating the same thing. I wish someone had given me a heads up!
User's recommendation: Do not purchase from this company if, for any reason, you may need to return it.
Location: Marrero, Louisiana
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