Vencano
Reviews and Complaints
My order where is it
- Hard to get ahold of
- Poor quality and false advertising
- Did not refund money for merchandise that was not delivered
- No contact
Preferred solution: Deliver product or service ordered
User's recommendation: What what you buy from them. You may never get it.
False advertising
- Terrible customer service
- Rip off
Preferred solution: Full refund
User's recommendation: Don’t waste your money it’s a trick
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBUYER BEWARE
I ordered a dress from the Vencano website & when it arrived, I immediately knew it wasn't the one for me. I had read the entire return policy to make sure it was eligible for return because there was only 1 pic of the dress online.
I should probably mention that the pic was WAY better than the actual dress that arrived. I began the return process, & their automated system said it was ineligible for return... WITH ABSOLUTELY NO WAY TO CONTACT THEM.
There's no email address, phone number, or even a snail mail address where you can reach customer service. After a quick Google search, I realized that many others had this same issue.
- Cheap
- Cannot contact vencamo phone number given says is incorrect
- That i cannot talk with a representative
Preferred solution: Full refund
User's recommendation: Do not purchase from this company if, for any reason, you may need to return your item!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hickory, North CarolinaShipment physical address correction
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure that they have the correct address and they put it in the computer correctly
Return
User's recommendation: Delivery and refunds slow some of the clothing is lined which is great but some not would pay extra for this myself its a shame because the dresses and tops are really nice
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI need my refund
They haven’t contact me about my refund. I need to know what is going on
Preferred solution: Full refund
User's recommendation: Don’t shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo body answer fhone
- Inability to contact to someone you can actually speak with
- Havent received items i paid for
Preferred solution: Deliver product or service ordered
Expedite shipping refund
User's recommendation: Do not place an order if tou wish to receive your items as promised, they will not arrived as stated on website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting company, terrible communication. Argueing back and forth, clearly don't like refunding anyone. Quality of the dress was absolutely shocking.
I measured myself perfectly going by their size chart, and not only was the dress massively oversized, (I'm a size 10-12, the dress arrived a size 22) it was also much too long, i'm 5ft2, again, going by 'their' size chart, the dress arrived, and when we put it up against my partner, who i may add, is 6ft1, it dragged along the floor, i would say it's length was for someone who is 6ft4-6ft5. Then, after arguing the toss with them constantly, and they were sent a few photos too.
Also, it was so see-through, you could 'not' have worn it without some form of undergarment. In the end, they hastily sent back just over half of my money, saying that the rest was delivery price. Absolutely appalling, why should i suffer because of their failures. On top of this, i'm now constantly sent rubbish from them trying to have me purchase more from them, tried blocking and blacklisting, but they still seem to find ways to send more rubbish.
The worst place iv'e EVER purchased from. Totally disgusted.Avoid at all costs.
- Bad communication
- Terrible quality product
- Wrong size
Preferred solution: Full refund
User's recommendation: AVOID AT ALL COSTS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact vendor and no delivery for paid out purchase
- Good pricing
- No accountablility no mdse
- Non delivery
- Bad communication
Preferred solution: Deliver product or service ordered
User's recommendation: Absolutely Not
Dress looks nothing like the photo
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Meridian, MississippiOrder has not arrived
- Good pricing
- Terrible customer service
- Never got clothes but was charged
- Did not deliver merchandise
Preferred solution: Deliver the order and return my full shipping fee
Lack of communication
Was charged for out of stock items
User's recommendation: Make sure the item is in stock before making a purchase.
Disgusted
Preferred solution: Full refund
User's recommendation: AVOID AVOID AVOID!!!!
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