Ed T Afu
map-marker Meridian, Mississippi

My order where is it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been waiting for my order to be shipped. I want to know what the problem is. You can't call them because they are over seas. I e emailed them and still got no where. I just want my ring.
View full review
Pros:
  • Hard to get ahold of
Cons:
  • Poor quality and false advertising
  • Did not refund money for merchandise that was not delivered
  • No contact

Preferred solution: Deliver product or service ordered

User's recommendation: What what you buy from them. You may never get it.

Lisa M Dxk
map-marker New York, New York

False advertising

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Dress are not the picture!!they hide the contact info so you cant get a refund dont buy anything they are cheap and not real the dress in the photo to are thieves and give online shopping a bad name !!I cant get them on the phone or there address they make it impossible to get your money back I lost 100 dollars and it showed up late when I paid for fast shipping they are horrible rip offf be aware dont do it
View full review
Loss:
$100
Cons:
  • Terrible customer service
  • Rip off

Preferred solution: Full refund

User's recommendation: Don’t waste your money it’s a trick

Lori S Wbj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BUYER BEWARE

Vencano - BUYER BEWARE

I ordered a dress from the Vencano website & when it arrived, I immediately knew it wasn't the one for me. I had read the entire return policy to make sure it was eligible for return because there was only 1 pic of the dress online.

I should probably mention that the pic was WAY better than the actual dress that arrived. I began the return process, & their automated system said it was ineligible for return... WITH ABSOLUTELY NO WAY TO CONTACT THEM.

There's no email address, phone number, or even a snail mail address where you can reach customer service. After a quick Google search, I realized that many others had this same issue.

View full review
Loss:
$82
Pros:
  • Cheap
Cons:
  • Cannot contact vencamo phone number given says is incorrect
  • That i cannot talk with a representative

Preferred solution: Full refund

User's recommendation: Do not purchase from this company if, for any reason, you may need to return your item!

Kristi S Cyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hickory, North Carolina

Shipment physical address correction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I put in the correct address and they put it in the wrong order when they shipped it to me so therefore I'm not getting it and when I called about it they said that they could only refund me 40% of the price! Well I have spent over $300 and have only received one product from them. And that was through FedEx. They had the wrong address for the Post office and I can't get in touch with them to fix.
View full review
Loss:
$250

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure that they have the correct address and they put it in the computer correctly

Anonymous
map-marker Liverpool, England

Return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why has my refund been refused i paid to return items my refund has now been issued thanks for your help.
View full review

User's recommendation: Delivery and refunds slow some of the clothing is lined which is great but some not would pay extra for this myself its a shame because the dresses and tops are really nice

Mellisa T Deg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need my refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Vencano - I need my refund
Vencano - I need my refund - Image 2
Updated by user Jan 14, 2022

They haven’t contact me about my refund. I need to know what is going on

Original review Jan 14, 2022
I did not get my refund because I cancel my order for in 2021, and I still have not gotten it yet. I really upset about this
View full review
Loss:
$71

Preferred solution: Full refund

User's recommendation: Don’t shop here

Alexandra A Xtd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No body answer fhone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I orden top 3 week ago and don't recipe enything yet; I want know when goona send me orden or I have cancel ; I orden this item because my friend give me good recommendation but I think know she's whown I hope give my money back. And don't give me eny complaints. I hope you understand and send my orden fast or money back...... Thankg's for understand
View full review
Pros:
  • Inability to contact to someone you can actually speak with
Cons:
  • Havent received items i paid for

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Downey, California

Expedite shipping refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid 30.00 to have my order expedited its been three weeks and I have not received my order. In good faith and to avoid legal action I believe a shipping refund is in order.
View full review

User's recommendation: Do not place an order if tou wish to receive your items as promised, they will not arrived as stated on website

Tara L Lqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disgusting company, terrible communication. Argueing back and forth, clearly don't like refunding anyone. Quality of the dress was absolutely shocking.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I measured myself perfectly going by their size chart, and not only was the dress massively oversized, (I'm a size 10-12, the dress arrived a size 22) it was also much too long, i'm 5ft2, again, going by 'their' size chart, the dress arrived, and when we put it up against my partner, who i may add, is 6ft1, it dragged along the floor, i would say it's length was for someone who is 6ft4-6ft5. Then, after arguing the toss with them constantly, and they were sent a few photos too.

Also, it was so see-through, you could 'not' have worn it without some form of undergarment. In the end, they hastily sent back just over half of my money, saying that the rest was delivery price. Absolutely appalling, why should i suffer because of their failures. On top of this, i'm now constantly sent rubbish from them trying to have me purchase more from them, tried blocking and blacklisting, but they still seem to find ways to send more rubbish.

The worst place iv'e EVER purchased from. Totally disgusted.Avoid at all costs.

View full review
Loss:
$7
Cons:
  • Bad communication
  • Terrible quality product
  • Wrong size

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS!!!

lynn M Pmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to contact vendor and no delivery for paid out purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to contact Vencano for a order I paid for with 7 day delivery charge over 26$ no order and no way to contact or confirm the order. Totally unacceptable. Remove site and or deliver. Do not take money if you can't deliver
View full review
Loss:
$134
Pros:
  • Good pricing
Cons:
  • No accountablility no mdse
  • Non delivery
  • Bad communication

Preferred solution: Deliver product or service ordered

User's recommendation: Absolutely Not

Lisa M Dxk
map-marker New York, New York

Dress looks nothing like the photo

I am trying to return it and the website has no phone # or address to return to very shady so now I have to cancel my credit card and go after by refund through the credit card due to false advertising of the product. They do a bate and switch show at this company. No good and very upsetting they give on li e shopping a bad name!! Dont buy anything from them they are thiefs!!
View full review
Loss:
$97

Preferred solution: Full refund

Kathy D Uaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meridian, Mississippi

Order has not arrived

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed an order on 4/10/22 paid for expedited shipping! It's now, May 3 rd and still no order.....it says still processing on the tracking. Wtf! Deciduous
View full review
Loss:
$63
Pros:
  • Good pricing
Cons:
  • Terrible customer service
  • Never got clothes but was charged
  • Did not deliver merchandise

Preferred solution: Deliver the order and return my full shipping fee

Anonymous
map-marker Charleston, South Carolina

Lack of communication

I requested a return label but was told I could keep it and get a 40% refund. I would like to do that. It arrived late for my event
View full review
Anonymous
map-marker Whitesburg, Kentucky

Was charged for out of stock items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They refunded me for two of the swimsuits. I placed an order for more but after placing the order the website several days later said the items were out of stock.
View full review

User's recommendation: Make sure the item is in stock before making a purchase.

Debra S Oxi

Disgusted

I am absolutely disgusted with this company. I spent over £150 but havent received anything after almost a month. When I try to contact them it says the number is unavailable and when I go onto their website, they say they dont recognise my email address. I am beyond angry. They have totally scammed me. I am a nurse who is £150 down and cannot afford to be. You people make me sick. You have no conscience.
View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: AVOID AVOID AVOID!!!!