New Reviewer

Disgusted

I am absolutely disgusted with this company. I spent over £150 but havent received anything after almost a month. When I try to contact them it says the number is unavailable and when I go onto their website, they say they dont recognise my email address. I am beyond angry. They have totally scammed me. I am a nurse who is £150 down and cannot afford to be. You people make me sick. You have no conscience.

User's recommendation: AVOID AVOID AVOID!!!!

View full review
ID
#3652955 Review #3652955 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

Was charged for out of stock items

They refunded me for two of the swimsuits. I placed an order for more but after placing the order the website several days later said the items were out of stock.

User's recommendation: Make sure the item is in stock before making a purchase.

View full review
ID
#3644981 Review #3644981 is a subjective opinion of poster.
Location
Whitesburg, Kentucky

Returning an item is very difficult.

Too much trouble with website returns. After reporting this complaint, They sent me a link and that would not even show up in my email. Now I have paid for merchandise I will not use. I will not buy from this company again.

User's recommendation: If the item fits...Great! If you must return the item...GOOD LUCK!

View full review
ID
#3633675 Review #3633675 is a subjective opinion of poster.
Location
Palatka, Florida

No refund

I had to return 3 dresses as they were too small I am still waiting for my refund 3 weeks later and the returns system is shocking
View full review
ID
#3622960 Review #3622960 is a subjective opinion of poster.
Location
Manchester, England
New Reviewer

Need my money back

My name is Alethea Thompson I order shoes on04/04/2030 my confirmation no is Ve409236**** I paid with debit card my daughter Dominique Thompson card said was apron lol with the transaction took my money did not get my money back I need my money back I really did like the shoes I order but didnt get the shoes or my money
View full review
ID
#3609117 Review #3609117 is a subjective opinion of poster.
Pros
  • Love their shoed
  • Love their shoes
Cons
  • Murder
  • Not able to talk to representative
Loss
$173
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They messed up my address

Vencano - They messed up my address
I sent my address and I have received one package through FedEx the other three were not addressed appropriately and got returned. I cannot find where I can talk to them and tell them that they need to send it to the correct address and the correct order I have been to my post office in town and they have pointed out the mistake and realize that the orders have been shipped back I want my orders or my money back

User's recommendation: Careful with your address.

View full review
ID
#3605207 Review #3605207 is a subjective opinion of poster.
Pros
  • Cheap prices
Cons
  • Shipping
Loss
$250
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shipment physical address correction

I put in the correct address and they put it in the wrong order when they shipped it to me so therefore I'm not getting it and when I called about it they said that they could only refund me 40% of the price! Well I have spent over $300 and have only received one product from them. And that was through FedEx. They had the wrong address for the Post office and I can't get in touch with them to fix.

User's recommendation: Make sure that they have the correct address and they put it in the computer correctly.

View full review
ID
#3605184 Review #3605184 is a subjective opinion of poster.
Location
Hickory, North Carolina
Loss
$250
Preferred solution
Deliver product or service ordered

Returns too big

No working numbers and they don't answer emails. Refused my refund for items that were too big! I'll never purchase from them again! It wasn't non returnable items.
View full review
ID
#3594864 Review #3594864 is a subjective opinion of poster.
Location
Fayetteville, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return an item

Please email me return label to print to allow me to return a dress. I am not able to do this link taking me into a video
View full review
ID
#3590764 Review #3590764 is a subjective opinion of poster.
Location
Uddingston, Scotland
Preferred solution
Full refund

Return

I want to return one of my item I have followed the procedure it says return failed get in touch with customer care

User's recommendation: Lovely clothes I have kept 3 out of the 4 I ordered as didn’t suit me.

View full review
ID
#3590739 Review #3590739 is a subjective opinion of poster.
Location
Stourport-On-Severn, England

Refund dress doesn’t fit

I ordered this dress VE210950**** on the 10/5/2022 it arrived 12/5/2022 unfortunately it doesnt fit so I would like a refund but it is saying its over the 14 days period but its only 2 days over. I would like to know where I can send it back to for my refund. Thank you Gillian.
View full review
ID
#3568124 Review #3568124 is a subjective opinion of poster.
Location
Stoke On Trent, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No body answer fhone

I orden top 3 week ago and don't recipe enything yet; I want know when goona send me orden or I have cancel ; I orden this item because my friend give me good recommendation but I think know she's whown I hope give my money back. And don't give me eny complaints. I hope you understand and send my orden fast or money back...... Thankg's for understand
View full review
ID
#3562950 Review #3562950 is a subjective opinion of poster.
Product
Vencano Top
Pros
  • Inability to contact to someone you can actually speak with
Cons
  • Havent received items i paid for
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Want to return an item too small.

Hi I bought a 2 piece bathing suit and want to return its for a bigger size Can you help me? Heidi Kempin kempinh@***.net

User's recommendation: I am just trying to return and get a larger size.

View full review
ID
#3546562 Review #3546562 is a subjective opinion of poster.
Pros
  • Hard to get ahold of
  • Hard
Cons
  • Hard to get ahold of
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order has not arrived

Placed an order on 4/10/22 paid for expedited shipping! It's now, May 3 rd and still no order.....it says still processing on the tracking. Wtf! Deciduous
View full review
ID
#3537644 Review #3537644 is a subjective opinion of poster.
Location
Meridian, Mississippi
Pros
  • Good pricing
Cons
  • Did not deliver merchandise
  • Never got clothes but was charged
  • Terrible customer service
Loss
$63
Preferred solution
Deliver the order and return my full shipping fee

Rip off company

Vencano - Rip off company
I received an email that my Item was discontinued. When I click on the link it says email expired. Vencano has no contact information to get a hold of someone. Shipping along was $40. A pair of shoes I purchased feels like paper and for 1 time use. For all these reasons I submitted a return for all the items I purchased and still waiting for a return slip to be sent to my email. Have a feeling thats never going to happen. Wont buy from them again.

User's recommendation: Don’t buy from the website.

View full review
ID
#3532014 Review #3532014 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No accountablility no mdse
  • Human contact number