Vencano Phone Numbers and Emails

General Info:

  • +63 917 899 1851

Vencano Emails:

Customer Service
Legal
Copyright Infringement Inquiries
info@vencano.com

Vencano Contact Information

Vencano Website:

Vencano Help Center:

Corporate Office Address:

PIU FASHION LIMITED
FLAT/RM 1101,19/F,TOWER 1 CHEUNG SHA WAN ROAD
Lai Chi Kok, Sham Shui Po
Hong Kong

Vencano Rating Based on 235 Reviews

Rating details

1.7
more details
Customer service
Advertised vs Delivered
Website
Price Affordability

Rating stats

Rating trend

Summary of Vencano Customer Service Calls

793 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vencano Customer Service?

Shipping and Delivery Question:

  • “Never received order from December 2021”
  • “Where is my order”
  • “Have not received my order but have paid £150”

Request for Information Question:

  • “Question on shipping”
  • “About my order”
  • “Need to talk to a representative”

Return/ Replace Question:

  • “Return items”
  • “Return”
  • “Returns too big”

Payments and Charges Question:

  • “Dont know whete to put code for discount”
  • “Discount didn't make sense as advertised”
  • “Wont take my payment”

Refund Question:

  • “Refund”
  • “Refund refused for no reason”
  • “Refund request”

Activation/ Cancellation Question:

  • “Want to cancel”
  • “CANCEL MY ORDER..... the ONLINE CHECKOUT PROCESS WAS TOO COMPLICATED!!!!”
  • “Want to make sure my order processed and has NOT been cancelled”

Product/ Service Question:

  • “Product defects”
  • “I have been scamed by a man that says he works for your company and i have bathing suits I need to return i have his phone # and team player account you need to contact me asap im callin my bank after I send this”
  • “When will my order arrivr please”

Website/ Application Question:

  • “Hi. Having trouble getting to the spot to pay for dress on the site.”
  • “Website Issues re: refund”
  • “Site will not let me return item”

Cards Question:

  • “I cannot get a credit card through fir a purchase. tried Several times something wrong with your pay system”
  • “Having problems placing my order with my credit card”
  • “How can order if l don't have a credit card and can l purchance something with a sears credit card”

Account Question:

  • “I want to send items back but my order has disappeared from my account”
  • “My acct shows no order to track and I have confirmation”

Other Question:

  • “About orders”
  • “Faulty dress”
  • “My order wherr is it”

About

Top Vencano Services

Shipping Service

Top Vencano Products

Account, Website, Top

Vencano Pros and Cons

Pros: No pros, Havent rcvd items paid 4, Price, Nice clothes, Cute stuff

Cons: No delivery of order and incredibly difficult to contact them, Did not deliver merchandise, Terrible customer service, No contact from real people, Not happy

Vencano reviews and complaints

Vencano is ranked 849 out of 3099 in Footwear and Clothing category

Area Served

USA, UK, Canada, Worldwide

Payment Methods

MasterCardVISAPayPal

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