Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get ahold of any reps

Vencano - Cannot get ahold of any reps
Vencano - Cannot get ahold of any reps
Vencano - Cannot get ahold of any reps
Item was discontinued but my money was not refunded. Instead when I click on the email its says expired.
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ID
#3520420 Review #3520420 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$9
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel one order

I was placing an order and when PayPal didnt respond I provided my credit card #. Then PayPal notified me they paidI was charged twice. I need one of these orders cancelled please. Order # 5W716****W858503. PLEASE CANCEL Order # VE250668****. Please send.

User's recommendation: Seems easy to deal with company. I will review when problem is resolved! Beautiful fashions!

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ID
#3826573 Review #3826573 is a subjective opinion of poster.
Pros
  • Wide variety
  • Love the fashions
Preferred solution
Cancel one of the repeat orders.
New Reviewer

Need refund for items not received

Update by user Sep 02, 2022

They haven't dot nothing, I will make sure no one orders as I referred seval ppl it will be posted on fb Instagram and Twitter and tictok

Original review posted by user Jul 27, 2022
Wrong shipment, Refund asap wr8ng dresses wrong quality, everything hoax,reported to bbb. Send refund back to my card asap fraudulent

User's recommendation: B9ne.

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ID
#3799780 Review #3799780 is a subjective opinion of poster.
Pros
  • Never received clothes
Cons
  • Bad customer service and products
  • Very shady company
Loss
$48
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refusal of refund

After ordering2garments...which were way oversized even for a large.i returned the items via royal mail special delivery and have proof of signature delivery.within5days.however i have been refused a refund the items were returned with labels in original packing within the time frame allowed unworn...by their own terms i qualify for a refund as now they have the items back and my money!
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ID
#3793158 Review #3793158 is a subjective opinion of poster.
Cons
  • Thieves
  • Theives
  • Poor
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I never received my shipment

I never received my shipment. It said delivered a long time ago, I never got it. I paid for expedited shipping and HAVE STILL NOT RECEIVED MY ITEMS. I would like to know why it said it was delivered, when it actually never was delivered. I was supposed to receive these items by June 21st. I need a refund, now. I will never order from you guys again.

User's recommendation: Do not order from here. You never actually get the product.

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ID
#3748914 Review #3748914 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Shipping service is terrible
  • No customer service
  • Very shady company
Loss
$106
Preferred solution
Full refund

Lack of communication

I requested a return label but was told I could keep it and get a 40% refund. I would like to do that. It arrived late for my event
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ID
#3743494 Review #3743494 is a subjective opinion of poster.
Location
Charleston, South Carolina

Faulty dress

Vencano - Faulty dress
Still waiting to hear about the dress I bought which has a fault on the neckline I really like the dress so would like another one sent to me
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ID
#3743201 Review #3743201 is a subjective opinion of poster.
Location
Carlisle, England

Return

Why has my refund been refused i paid to return items my refund has now been issued thanks for your help.

User's recommendation: Delivery and refunds slow some of the clothing is lined which is great but some not would pay extra for this myself its a shame because the dresses and tops are really nice.

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ID
#3732104 Review #3732104 is a subjective opinion of poster.
Location
Liverpool, England
New Reviewer

My order where is it

I've been waiting for my order to be shipped. I want to know what the problem is. You can't call them because they are over seas. I e emailed them and still got no where. I just want my ring.

User's recommendation: What what you buy from them. You may never get it.

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ID
#3711412 Review #3711412 is a subjective opinion of poster.
Location
Meridian, Mississippi
Pros
  • Hard to get ahold of
Cons
  • Poor quality and false advertising
  • Did not refund money for merchandise that was not delivered
  • No contact
Preferred solution
Deliver product or service ordered

Expedite shipping refund

I paid 30.00 to have my order expedited its been three weeks and I have not received my order. In good faith and to avoid legal action I believe a shipping refund is in order.

User's recommendation: Do not place an order if tou wish to receive your items as promised, they will not arrived as stated on website.

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ID
#3698678 Review #3698678 is a subjective opinion of poster.
Location
Downey, California
New Reviewer

False advertising

Dress are not the picture!!they hide the contact info so you cant get a refund dont buy anything they are cheap and not real the dress in the photo to are thieves and give online shopping a bad name !!I cant get them on the phone or there address they make it impossible to get your money back I lost 100 dollars and it showed up late when I paid for fast shipping they are horrible rip offf be aware dont do it

User's recommendation: Don’t waste your money it’s a trick.

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ID
#3690481 Review #3690481 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Terrible customer service
  • Rip off
Loss
$100
Preferred solution
Full refund
New Reviewer

Dress looks nothing like the photo

I am trying to return it and the website has no phone # or address to return to very shady so now I have to cancel my credit card and go after by refund through the credit card due to false advertising of the product. They do a bate and switch show at this company. No good and very upsetting they give on li e shopping a bad name!! Dont buy anything from them they are thiefs!!
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ID
#3690468 Review #3690468 is a subjective opinion of poster.
Location
New York, New York
Loss
$97
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return order

Where do I send the clothes that I dont want from this order ? Ill never buy from vecano again Very bad service dont know where to send back clothes that I Don want never answer I lost $240

User's recommendation: Very bad.

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ID
#3690234 Review #3690234 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$240
Preferred solution
Full refund

Where is my order

My complaint is taken care of, my item that I ordered is very nice. And your customer service also very good

User's recommendation: Buy from them.

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ID
#3678816 Review #3678816 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

Returns too big

Tel.disconnects immediately...Inquiring about my order VE 678448**** . Haven't received confirmation or any thing pertaining to my order...It's very frustrating! Rita Kravitz
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ID
#3669640 Review #3669640 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Never received order from December 2021

Vencano - Never received order from December 2021
Update by user Jul 12, 2022

They never paid me back and I never got items!!!! They said they would give me a 30% discount!!!

Ummm….. NOPE!!!

Never again!!! Scammed!!!

Original review posted by user Jun 12, 2022
Order VE474557**** has never arrived!! Ordered in December 2021 $71.65. Why??? I am very unhappy. I have been scammed! Last known place was Memphis Tennessee. Tried contacting vencano several times. Keep blaming delay on coronavirus. This is unacceptable. I either want my products that I ordered or I want my money back!!!
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ID
#3663899 Review #3663899 is a subjective opinion of poster.
Pros
  • Havent rcvd items paid 4
Cons
  • Not able to talk to representative
Loss
$72
Preferred solution
Deliver product or service ordered

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