Couldn’t get through to Customer Services

I have now been in contact with Customer Services and have returned the parcel. Not had a refund yet but I will let you know when I do. Thank you for your help with this.
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ID
#3531881 Review #3531881 is a subjective opinion of poster.
Location
Huddersfield, England

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New Reviewer

BUYER BEWARE

Vencano - BUYER BEWARE
I ordered a dress from the Vencano website & when it arrived, I immediately knew it wasn't the one for me. I had read the entire return policy to make sure it was eligible for return because there was only 1 pic of the dress online. I should probably mention that the...
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ID
#3526770 Review #3526770 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • That i cannot talk with a representative
  • Cannot contact vencamo phone number given says is incorrect
Loss
$82
Preferred solution
Full refund

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New Reviewer

BUYER BEWARE

I purchased a dress from the Vencano website & when it arrived, I immediately knew it wasn't the one for me. I had read the entire return policy because there was only 1 photo of the dress on the site & that made me a little nervous. I should probably add that the pic...
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ID
#3526721 Review #3526721 is a subjective opinion of poster.
Location
Marrero, Louisiana

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New Reviewer

BUYER BEWARE

I purchased a dress from Vencano & immediately knew it wasn't the one for me. I had read the return policy front to back because they only showed 1 picture of the dress online (which looked WAY better than the actual dress, by the way). When I tried to start the return process, their automated online form said my order was ineligible for return. WITH ABSOLUTELY NO WAY TO CONTACT THEM. No email, phone number, or even a snail mail address to reach customer service. I've read other complaints stating the same.

User's recommendation: Do not purchase from this company if, for any reason, you may need to return it.

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ID
#3526694 Review #3526694 is a subjective opinion of poster.
Location
Marrero, Louisiana

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New Reviewer

Refund

Hi i received my package on saturday i have tried the dress on but it is too big im tryong to fill in a rturn and refund ticket but it says it is past 14 days since i recoved the item this is not the case it has been 2 days

User's recommendation: No response so can't return the dress also says my return date is out but I wanted to return it the next day I received the dress.

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ID
#3523671 Review #3523671 is a subjective opinion of poster.
Location
Stoke On Trent, England

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New Reviewer

I have questions before I give my money to CHINA- because your reviews are horrible- if I order a dress and it gets delivered to me (if it arrives) what if it doesn’t look like what I ordered

I already explained I already explained I already explained I want to know what happens if I order something and it comes to me and it looks completely different you guys dont even respond hello hello hello

User's recommendation: I said enough.

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ID
#3519373 Review #3519373 is a subjective opinion of poster.
Preferred solution
Explained already

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New Reviewer

Order not processing

I ordered a dress for my daughters wedding on April 13. It doesnt show any updates for getting shipped. I really want this dress for her wedding on may 13. Please advise if there is not a way to get this soon.
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ID
#3514309 Review #3514309 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Unable to contact vendor and no delivery for paid out purchase

Trying to contact Vencano for a order I paid for with 7 day delivery charge over 26$ no order and no way to contact or confirm the order. Totally unacceptable. Remove site and or deliver. Do not take money if you can't deliver

User's recommendation: Absolutely Not.

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ID
#3506910 Review #3506910 is a subjective opinion of poster.
Pros
  • Good pricing
Cons
  • Poor customer service
  • Bad communication
  • No accountablility no mdse
Loss
$134
Preferred solution
Deliver product or service ordered

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New Reviewer

Where is my order

My name is Joan Wilder and my order no is VE108784****. On the 4 th of May I ordered 2 dresses and a blouse . I have still not received my order. My tracking no is YT221022****013957, can you please give me an update on my purchases. Thankyou
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ID
#3498328 Review #3498328 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • No coment
Preferred solution
Deliver product or service ordered

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New Reviewer

Disgusting company, terrible communication. Argueing back and forth, clearly don't like refunding anyone. Quality of the dress was absolutely shocking.

I measured myself perfectly going by their size chart, and not only was the dress massively oversized, (I'm a size 10-12, the dress arrived a size 22) it was also much too long, i'm 5ft2, again, going by 'their' size chart, the dress arrived, and when we put it up...
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ID
#3497746 Review #3497746 is a subjective opinion of poster.
Cons
  • Wrong size
  • Bad communication
  • Refusal to send full refund
Loss
$7
Preferred solution
Full refund

Order

Hello, i recently placed 2 Orders then divided to cancel both of them My first [#160682****3532]was cancelled My second Shipment Notification for order VE169614**** was send to me, witch i also cancel Thank you

User's recommendation: Don t order from that company.

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ID
#3489015 Review #3489015 is a subjective opinion of poster.
Location
Chino Hills, California
New Reviewer

Need to exchange item for larger size

I have received my item and its the size of a little kid I need my money back I thought I purchased a extra large
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ID
#3486716 Review #3486716 is a subjective opinion of poster.
Location
Newark, New Jersey
Product
Vencano Website
Pros
  • Beware of what you purchase
Cons
  • No coment
Loss
$31
Preferred solution
Full refund
New Reviewer

Why my order hasn't arrived?

I have this charge on my credit card and have not received my order. I cannot reach you!! Where are you shipping from?

User's recommendation: Don't order from these people.

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ID
#3484484 Review #3484484 is a subjective opinion of poster.
Location
Spring Lake, North Carolina
Preferred solution
Deliver product or service ordered

Been hacked

Cant get anyone on phone dress is wrong material dosent fit. It's not the same as picture. They don't have a legit customer service or phone number very shady company I need my money back now.stupid to try and do business like this .

User's recommendation: Don't buy anything from them.

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ID
#3465809 Review #3465809 is a subjective opinion of poster.
Location
Conyers, Georgia
New Reviewer

Want to cancel

I need to cancel my order. I need the money for other things I cannot place this order right now something came up please call me or can I cancel this order
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ID
#3461451 Review #3461451 is a subjective opinion of poster.
Location
Ubly, Michigan
Preferred solution
Full refund